Introduction
This articles describes how to free up storage space in Acronis Cloud via web application, by deleting backups, their old versions and prevent reaching the quota limit again.
The option to delete individual files and folders from backups in Acronis Cloud has been removed because they would be re-uploaded on the next backup run, consuming your time, Internet traffic and occupying storage in Acronis Cloud again.
In Acronis Cyber Protect Home Office and Acronis True Image 2021, you can also clean up Cloud backups directly from the product interface: see Using Cloud Cleanup Wizard
Solution
There are several ways to regain storage space in the Acronis Cloud, which you can see down below. Please note that if you enable more than one criteria, backups will be deleted according to the more "restrictive" condition: e.g. if you run backups daily, and select Store no more than 2 recent file versions as well as Delete versions that are older than 1 month, then only backups from 2 last days will be kept.
Delete old backup versions, keep recent backup versions (per backup task operation)
Delete all backup versions, settings and schedule (per backup task operation)
Delete all backup versions, keep settings and schedule (per backup task operation)
In order to prevent the Cloud storage from filling again, adjust the settings of automatic cleanup (per backup task)
Delete old backup versions, keep recent backup versions (per backup task operation)
By default, the Acronis product keeps 20 most recent versions of the backup in Acronis Cloud (this number can be changed in backup options). When Acronis Cloud storage becomes full, you can delete old backup versions. Regardless of how this method is employed, one most recent version of the backup will always be kept. To delete all of the backup versions, skip to the third method.
1) Go to Acronis Cloud web application https://trueimage.acronis.com/#/dashboard and log in using your Acronis account login and password
2) Backups tab should open automatically. If a different tab is displayed, go to Backups tab:
3) Select the backup for which you want to clear backup versions and a menu will appear on the right. Click Clean up:
3) Specify the condition(s) for backups to delete or keep. You can delete backup versions older than the specified amount of days/months/years and/or you can choose to keep only the desired number of recent backup versions, and delete the rest. After specifying the necessary cleanup parameters, click Clean up now
Delete old backup versions, keep recent backup versions (applies to all not password protected backups under your Acronis account)
The previous procedure will clean up backup versions, created by one particular backup task. If you have many of them, consider a global cleanup that would run over all not password-protected backups under your Acronis account. Backups with password will have to be cleaned up one-by-one.
1) Go to Acronis Cloud web application https://www.acronis.com/my/online-backup/webrestore/ and log in using your Acronis account login and password
2) Go to Account tab:
3) Click on Clean up
4) Web restore will show how much space is occupied in the storage.
Set up cleanup options:
- Delete backup versions older than N days
AND/OR
- Delete all old backup versions except for N recent ones
5) To start the cleanup, click Clean up now.
6) Press Delete to confirm the operation.
7) You can click Close, cleanup operation will continue running in the background
Delete all backup versions, settings and schedule
To delete a backup with all of its versions, settings and schedule, launch Acronis Cyber Protect Home Office (formerly Acronis True Image), click the down arrow icon next to the backup to delete, and then click Delete. Then click Yes to confirm the operation.
Delete all backup versions, keep settings and schedule
If you want to wipe out all backup versions, but preserve backup settings and schedule, delete the backup via Acronis Cloud web application. Note that as there would be no backup versions after that, the backup task would start uploading everything from scratch to the Cloud, consuming Internet traffic and time.
This can be done via a web browser from any device, even if Acronis product is not installed on it.
1) Go to Acronis Cloud web application https://www.acronis.com/my/online-backup/webrestore/ and log in using your Acronis account login and password
2) Select the backup for which you want to clear backup versions and a menu will appear on the right. Click Delete:
3) Click Delete to confirm the operation:
The backup will be gone from Acronis Cloud, but all the settings and schedule will remain in Acronis software configuration. Next time the backup task starts, it will start uploading the data, selected as backup source, to Acronis Cloud, from scratch. This limits the usage of this method of Acronis Cloud cleanup to very specific cases, for example, when the backup size is relatively small, or when Acronis software is not installed or not accessible.
Adjust the settings of automatic cleanup (per backup task)
To avoid filling the entire Cloud Storage it is recommended to set up automatic Cloud cleanup in backup options so that old versions of the backup are deleted automatically according to the rules that you specify.
1) Select your Cloud backup in the list and click Options
2) In Options, go to Advanced tab -> Acronis Cloud Cleanup
3) Use the Store no more than … recent file versions option to enter a value that limits the maximum number of all versions in the storage.
You can also select the Delete versions that are older than check box and enter a value that limits the maximum age of the older versions. All other versions will be automatically deleted except the most recent versions.
4) Click OK to save changes
More information
For instructions on deleting locally stored backups (on external HD, on NAS, etc) see Acronis Cyber Protect Home Office: How to delete old backups
If you need more Cloud storage, see Acronis Cyber Protect Home Office: how to purchase Essentials, Advanced or Premium subscriptions for additional computers