61993: Acronis Backup Cloud: how to upgrade to the new cloud-to-cloud Office 365 backup in version 7.8

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Applies to: 

If you already use the Acronis Backup Cloud’s agent-based or cloud-to-cloud 1.0 backup to protect Office 365 data, follow the steps listed below to start using the new cloud-to-cloud backup solution (C2C 2.0) introduced in Acronis Cyber Cloud 7.8. In addition, below is a short Q&A that clarifies some question related to the upgrade.

How to upgrade

Frequently asked questions

How can I see a feature-by-feature comparison of the agent-based backup and the new cloud-to-cloud version?

There is a table that compares functionality of the agent-based and new cloud-to-cloud versions on this page.

Will the new features only be available in the new C2C version or can I find them in the agent-based version as well?

The new features (including backup for SharePoint Online and OneDrive for Business) are only available in the new C2C backup.

Is it possible to export archives made with the new cloud-to-cloud backup from Acronis Cloud Storage to local storage?

Downloading Office 365 archives from Acronis Cloud Storage to local storage is not supported in this version of Acronis Backup Cloud.

Where can I find the new cloud-to-cloud backup documentation?

This section of the Acronis Backup Cloud documentation has the information you are looking for.

In which Acronis Cyber Cloud data centers is the new cloud-to-cloud backup available?

The new C2C backup for Office 365 is already or will be available in all data centers after the 7.8 version rollout. Here is a table that details regional service availability: https://kb.acronis.com/servicesbydc

As a service provider or a reseller, what should I do to activate the new C2C 2.0 functionality for my customers?

After the rollout of Acronis Cyber Cloud 7.8 in your data center, simply activate the cloud-to-cloud offering item for the customer tenants. You don’t have to remove C2C 1.0 or agent-based configurations in the backup service console to start using C2C 2.0.

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