61969: Acronis Cyber Backup 12.5: browsing network for machines with agents fails with "0x80070043 The network name cannot be found"

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Last update: 01-05-2020


You want to back up a machine in your network. You navigate to Devices -> All machines, click Add, and then click Browse to select the one you want to back up.

You get this error:

0x80070043 The network name cannot be found

Error code: 21
Module: 4
LineInfo: 0xBD01591C540A13F0
Fields: {"function":"WNetGetResourceInformationW","path":"\\\\CTX-WRK2008-03","$module":"disk_bundle_vsa64_9010"}
Message: Network disconnected
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147942467","$module":"disk_bundle_vsa64_9010"}
Message: The network name cannot be found


Acronis software enumerates all machines with installed agents in the network. If a machine is offline, listing devices fails with this error.


Type the name or IP address of the machine you want to back up:

Acronis development team is working on the issue. In future versions, only available machines will be listed when browsing network.