Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing.
Collecting system information report from Windows:
- Run Acronis Disk Director 12.5 and click Help -> Collect system information:
Wait until system report is collected. It may take up to 5-10 minutes. Once it is collected, you can save system report to a folder of your choice.
- The name of the file will be SysinfoOutput.zip
Collecting system infomation using Linux-based bootable media
- Boot the machine in question using Acronis Disk Director 12.5 bootable media and go to Help -> Collect system information
- Select a location for the report and click OK:
Generating the report may take a while. The report will be saved as SysinfoOutput.txt in the location that you specify.