61954: Acronis Disk Director 12.5: Collecting system report

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Applies to: 

Last update: 12-11-2018

 Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. 

Collecting system information report from Windows:
  1. Run Acronis Disk Director 12.5 and click Help -> Collect system information:

  2. Wait until system report is collected. It may take up to 5-10 minutes. Once it is collected, you can save system report to a folder of your choice.

  3. The name of the file will be SysinfoOutput.zip

Collecting system infomation using Linux-based bootable media
  1. Boot the machine in question using Acronis Disk Director 12.5 bootable media and go to Help -> Collect system information

  2. Select a location for the report and click OK:

  3. Generating the report may take a while. The report will be saved as SysinfoOutput.txt in the location that you specify.