61940: Acronis Cyber Backup plugin for WHMCS and cPanel: collecting logs

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Last update: 14-02-2022

When investigating issues related to Acronis Cyber Backup plugin for WHM and cPanel, you need to collect corresponding logs.

A set of basic logs for investigation can be collected from the plugin itself. We have added the Download log link for this purpose. Once you click the link, the logs are collected and saved into a zip-file that can be shared via e-mail attachments.

The link is available from different screens when browsing backups and operations:

The link is also available even if the plugin cannot establish connection to the Agent or doesn't work correctly:

Use this function to obtain necessary logs when reporting cPanel/WHM plugin issues to the Acronis Support team.