Symptoms

You have a backup of a mobile device that you want to delete.

You log in to Cyber Protection console and try to remove this backup.

You get this error:
Error code: 219
Module: 161
LineInfo: 0x0B320396ADFE3D39
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"}
Message: Failed to delete the archives.
------------------------
Error code: 507
Module: 64
LineInfo: 0xA1D3981537C68833
Fields: {"id":"02428699-0B2E-4750-C6BB-6F9020F3673B.tibx","$module":"disk_bundle_vsa64_10330"}
Message: Failed to open the backup archive by the ID.
------------------------
Error code: 853
Module: 64
LineInfo: 0x6A1198D1B8BE2C36
Fields: {"$module":"disk_bundle_vsa64_10330"}
Message: Failed to open archive '01234567-0B2E-4750-C6BB-6F9020F3673B.tibx'.
------------------------
Error code: 31
Module: 349
LineInfo: 0x4939462BB332D840
Fields: {"Expression":"result >= MIN_ARCHIVE_CORE_VERSION","$module":"common_archive_addon_vsa64_10330"}
Message: Internal error: An expression test has failed.

Cause

This is an archive made by a mobile device. You can browse or delete mobile backups using a mobile device only.

Solution

To view the contents of a mobile backup, browse or delete it, you need to have the mobile app installed and registered in Cyber Protection console.

To delete a mobile archive:

1. On the mobile device, open Acronis app.
2. Swipe to the right, and then tap Access and Recovery.
3. Swipe the device name to the left.
4. Tap Delete.
5. Specify your password and tap Delete backup.

More information

If deleting the archive via mobile device is not an option, contact Acronis Support with a reference to this article.