6175: Acronis True Image Home 2010: Failure to Log In to Acronis Online Backup Account Due to Incorrect Credentials

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Operating Systems: 

You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account

This article applies to:

Symptoms

  1. In Acronis True Image Home 2010, you are trying to log in to your Online Backup account to back up to or restore from it;
  2. The attempt to log in fails with the following error message:

    You have entered an incorrect e-mail or password.
    Please ensure that you type an e-mail and password
    for your Acronis account.

Cause

The e-mail address and password you have provided do not match with the Acronis database.

Solution

(!) If you already have your account at the Acronis website, use the same credentials. If you do not, click Subscribe to Online Backup service to create the account and subscribe to the service. See also Acronis Online Backup Subscription.

More information

See also Acronis Online Backup in Acronis True Image Home 2010.

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