61727: Acronis Backup Cloud: backup fails with "Error occurred while creating the file."

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Applies to: 

Symptoms

Backup fails with:

Error code: 46
Module: 64
LineInfo: 0x3F26773FAB7BDAC6
Fields: {"path":"j:\\df\\","user":"","$module":"disk_bundle_vsa64_12338"}
Message: Failed to open the backup location.
------------------------
Error code: 17
Module: 4
LineInfo: 0xF35F747B3B21FA98
Fields: {"path":"\\\\?\\J:","$module":"disk_bundle_vsa64_12338","function":"CreateDirectoryW"}
Message: The specified file does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147942402","$module":"disk_bundle_vsa64_12338"}
Message: The system cannot find the file specified

Cause

Issue occurs when the backup location specified in the backup plan does not exist.

Solution

1. Check the error message to find the affected location:

Error code: 46
Module: 64
LineInfo: 0x3F26773FAB7BDAC6
Fields: {"path":"j:\\df\\","user":"","$module":"disk_bundle_vsa64_12338"}
Message: Failed to open the backup location.

Or open backup plan settings and note backup location (Where to back up).

2. Check that backup destination is available and exists.

  • If required - re-select correct destination.
  • If it is a network share, make sure it is accessible for Acronis Agent (right-click the folder, select Properties, on the Sharing tab verify that it is share and that Acronis Agent user or the group it belongs to has read and write permissions for this folder).
  • Make sure it is a folder, not the root of the drive.

3. Pay attention to letter case and make sure you have specified path correctly: Linux-based shares (including NAS devices) are case-sensitive. Edit the path and specify it correctly.

4. If issue still persists - collect system report and contact Acronis Customer Central.

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