Applies to: Acronis True Image 2019 Build 13660
- You have VeraCrypt disk encryption software installed on your Windows system.
- You install Acronis True Image 2019 build 13660
- A stop error (blue screen, "BSOD) occurs: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, driver file_protector.sys is referenced on the screen.
This crash can be triggered by mounting a disk encrypted with VeraCrypt or other actions.
Known compatibility issue between Acronis True Image 2019 build 13660 with VeraCrypt's drivers.
This issue has been fixed in Update 1 (Build 14110), please update to the latest build. See this article for instructions
To resolve the issue without updating download, unpack and install the update to Acronis drivers: click here to download. Reboot the computer for changes to take effect.