61717: Acronis True Image 2019: Windows crashes if VeraCrypt is installed

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Applies to: Acronis True Image 2019 Build 13660

Symptoms

  1. You have VeraCrypt disk encryption software installed on your Windows system.
  2. You install Acronis True Image 2019 build 13660 
  3. A stop error (blue screen, "BSOD) occurs: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, driver file_protector.sys is referenced on the screen.

    This crash can be triggered by mounting a disk encrypted with VeraCrypt or other actions.

Cause

Known compatibility issue between Acronis True Image 2019 build 13660 with VeraCrypt's drivers.

Solution

This issue has been fixed in Update 1 (Build 14110), please update to the latest build. See this article for instructions

To resolve the issue without updating download, unpack and install the update to Acronis drivers: click here to download. Reboot the computer for changes to take effect. 

 

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