61674: Acronis Backup Cloud: "The storage quota is exceeded. Further backups will fail." error

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Applies to: 

Symptoms

Backup fails with error:

The cloud storage quota is exceeded for 'User'. Further backups will fail.

Error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\235\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10330
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\235\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10330
|
| error 0xa10075: The storage quota is exceeded. Further backups will fail.
| line: 0xd446f36312408806
| file: e:\235\enterprise\mms\managers\archive\impl\online\quota_report.cpp:64
| function: `anonymous-namespace'::MakeBackupBlockedError
| tenantName: user
| $module: disk_bundle_vsa64_10330

Cause

The cloud storage quota is exceeded either for the user specified in the error message, or for the above partner of customer group.

Solution

In the account management console, check quotas for the user, tenant the user belongs to, and its' parent tenants. 

(!) if you have access only to Backup Management console, please contact your administrator and provide them details of the issue (error message, account ID that experiences the issue) and link to this article.

For example, a user named Billy Smith cannot perform backups to cloud storage.

You have checked quota for the user Billy Smith and made sure the quota is not exceeded (e.g. it is unlimited):

In the upper left corner you can see the tenant hierarchy: the user Billy Smith belongs to a customer named 'The Smiths', which belongs to a partner named 'All the Smiths', and this belongs to 'Smiths Inc.'

Click 'All the Smiths' and check quota for this customer:

You can notice that quota for the customer is set to zero. To enable backup to cloud storage for this customer's users you need to click the pencil icon and change quota for cloud  storage.

Go throught the hierarchy and check the quotas. In this example, you would need to change quota for 'All the Smiths' and 'Smiths Inc.'

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