An operation in Acronis Backup Cloud fails with:
Error 0x1350001: The activity has failed due to a restart of the service.
| line: 0x7564da35b0f1eaf2
| file: e:\219\enterprise\common\tol\activity_workshop.cpp:88
| function: Tol::BaseRepairConditions::Result
| $module: mms_vsa64_10170
The issue could be caused by:
- Machine reboot during the operation
- Service crash
To determine the exact root cause:
- Open Windows event viewer: Start -> in Search, type eventvwr.exe and press Enter.
- Navigate to Windows Logs -> System. Click Filter Current Log. In Includes/Excludes Event IDs specify 12, 13. Check whether there was a machine reboot at the time of the failed operation.
- Navigate to Windows Logs -> Application. Click Filter Current Log. In Event level, select Error. In Includes/Excludes Event IDs, specify 1000. Check whether there was an Acronis service crash at the time of the failed operation.
If the error was caused by a machine reboot, consider changing Acronis operations schedule or reboot schedule.
If the error was caused by a service crash, collect information as described in Acronis Software: Troubleshooting Application Crashes and contact Acronis Customer Central with reference to this article.