61650: Acronis Backup: "The activity has failed due to a restart of the service" error

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Symptoms

An operation in Acronis Backup Cloud fails with:

Error 0x1350001: The activity has failed due to a restart of the service.
| line: 0x7564da35b0f1eaf2
| file: e:\219\enterprise\common\tol\activity_workshop.cpp:88
| function: Tol::BaseRepairConditions::Result
| $module: mms_vsa64_10170

Cause

The issue could be caused by:

  • Machine reboot during the operation
  • Service crash

To determine the exact root cause:

Solution

In Acronis Backup Cloud version 7.8 and Acronis Backup 12.5 Update 3.2, we have improved the root cause detection. Check the error message to find out whether the error is cause by a reboot or a service crash.

If the error was caused by a machine reboot, consider changing Acronis operations schedule or reboot schedule.

If the error was caused by a service crash, collect information as described in Acronis Software: Troubleshooting Application Crashes and contact Acronis Customer Central with reference to this article.

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