61650: Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error

Last update: Fri, 2020-10-02 14:38

Symptoms

An operation fails with "The activity has failed due to a restart of the service." or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." or "Operation was terminated unexpectedly due to a restart of the managed machine service."

Cause

The issue could be caused by:

  • Machine reboot during the operation
  • Service crash

To determine the exact root cause, check logs on the machine where Agent is running:

Solution

For VMware ESX(i) 6.5 users or users upgraded from VMware ESX(i) 6.5: follow this VMware KB.

If the error was caused by a machine reboot, consider changing Acronis operations schedule or reboot schedule.

If the error was caused by a service crash, collect information as described in Acronis Software: Troubleshooting Application Crashes and contact Acronis Customer Central with reference to this article.