61620: Acronis True Image 2019: how to restore files from a backup (Windows)

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Last update: 24-09-2018

In Acronis True Image you can recover files and folders both from file-level backups or from disk and Entire PC backups. You can restore files using Acronis True Image or in Windows Explorer.

How to restore files in Acronis True Image

To recover files and folders:

  1. Start Acronis True Image.
  2. On the sidebar, click Backup.
  3. From the backup list, select the backup which contains the files or folders that you want to recover:
  4. On the right panel, click Recovery:
  5. Select backup version (data state on specific date and time):
  6. Select the files and folders that you want to recover, and then click Next:
  7. Select a destination on your computer to where you want to recover selected files/folders.
    • You can recover data to its original location, as selected by default
    • Or choose a new one, if necessary. To choose a new location, click the Browse button:

      When you choose a new location(as in the example above), the selected items will be recovered by default without recovering the original, absolute path. You may also wish to recover the items with their entire folder hierarchy. In this case select the Keep original folder structure check box.
  8. When needed, set the options for the recovery process (recovery process priority, file-level security settings, etc.). To set the options, click Recovery options. The options you set here will be applied only to the current recovery operation. You can learn more about recovery options in product documentation
  9. To start the recovery process, click the Recover now button.
    You can stop the recovery by clicking Cancel. Please keep in mind that the aborted recovery may still cause changes in the destination folder.

How to restore files in File Explorer

To recover files and folders directly from File Explorer on a machine where Acronis True Image 2019 is installed:

  1. Double-click the corresponding .tib file, and then browse to the file or folder that you want to recover:
  2. Drag and drop or copy and paste the file to a selected folder:

Note: The copied files lose the "Compressed" and "Encrypted" attribute. If you need to keep these attributes, it is recommended to perform a recovery via Acronis True Image.

If the backup is shown as empty when browsing it in Windows Explorer, rename the folder C:\Users\<your Windows account name>\AppData\Local\VirtualStore\ProgramData\Acronis\TrueImageHome\Database, reboot the computer and try again.