Scenario
Acronis Cyber Backup allows backing up the applications directly. Sometimes, the credentials specified during the installation/configuration need to be changed.
Backup might fail with this error:
Error code: 3
Module: 349
LineInfo: 0x8DE328702E57F6E3
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: Failed to log in as user 'domain\user'.
------------------------
Error code: 1001
Module: 91
LineInfo: 0x8DE328702E57F6DF
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: Connecting to remote server failed with the following error message : The user name or password is incorrect. For more information, see the about_Remote_Troubleshooting Help topic.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147943726","$module":"arx_agent_fork_vsa64_12960"}
Message: The user name or password is incorrect
Solution
Credentials can be updated via Devices menu:
- Acronis Cyber Protect Cloud: see Changing the SQL Server or Exchange Server access credentials
- Acronis Cyber Backup 12.5: see Changing the SQL Server or Exchange Server access credentials
For older builds where change is not available in UI you can use the workaround below.