Clear credentials:

1. Download gtobview.py and unpack it.

2. Navigate to C:\Program Files\BackupClient\PyShell\site-tools and rename the original gtobview.py file to gtobview_old.py.

3. Place the downloaded file to the same folder.

4. Open Windows command line.

5. Run the following command:
acropsh -m gtobview -s mms

6. You can reset the credentials for all or particular applications:

• To reset all the applications-related credentials that were specified in our product initially use the command below:
  cred-reset-all
• To reset particular applications' credentials do the following:
  1. Run this command and note the value of to the application you need in the ('.Address', 'string', 'value') line:
     cred

Example output:
[
    ('.Address', 'string', 'sqlexpress'),
    ('.ID', 'guid', '654FCEFA-2ECE-EC4D-5CB8-ED7DFB92074B'),
    ('.ID^PrimaryKey', 'nil', None),
    ('.ID^Type', 'string', 'AccessManagement::ResolvedCredentialsEntry'),
    ('.IsPersistent', 'bool', 1),
    ('.Profile', 'guid', '23002D64-E4A6-493D-AA18-BEC82B304E98'),
    ('.ResourceType', 'dword', 4),
    ('.UserName', 'string', 'corp\\admin'),
    ('^Is', 'string', 'AccessManagement::ResolvedCredentialsEntry'),
]

2. Reset credentials for the specific application:

For SQL database backup:
cred-reset ms_sql <value>
where <value> is the value you have noted in step 6.1

Example:  cred-reset ms_sql sqlexpress

For Exchange:
cred-reset ms_exchange <value>
where <value> is the value you have noted in step 6.1

For application-aware entire machine backup:
cred-reset machine <value>
where <value> is the value you have noted in step 6.1

7. Restart Acronis Managed Machine Service: Start -> in Search, type services.msc -> locate Acronis Managed Machine Service and click Restart service.

8. Edit the application settings in the application-aware backup plan or database backup plan, and you will be prompted for credentials. Enter the credentials in the form "domain\user"

9. Remove gtobview.py (the downloaded one) from C:\Program Files\BackupClient\PyShell\site-tools

10. Rename gtobview_old.py (the original one) back to gtobview.py