61551: Acronis Cyber Backup: How to reset credentials for SQL/Exchange

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Last update: 03-09-2020


Acronis Cyber Backup allows backing up the applications directly. Sometimes, the credentials specified during the installation/configuration need to be changed.

Backup might fail with this error:

Error code: 3
Module: 349
LineInfo: 0x8DE328702E57F6E3
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: Failed to log in as user 'domain\user'.
Error code: 1001
Module: 91
LineInfo: 0x8DE328702E57F6DF
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: Connecting to remote server failed with the following error message : The user name or password is incorrect. For more information, see the about_Remote_Troubleshooting Help topic.
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147943726","$module":"arx_agent_fork_vsa64_12960"}
Message: The user name or password is incorrect



Credentials can be updated via Devices menu:

For older builds where change is not available in UI you can use the workaround below.