61454: [Fixed] Acronis Backup Cloud: agent registration fails with "Agent is already registered. Please, deregister agent in Backup Console"

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Applies to: 

Symptoms

You are installing Acronis agent of version 7.7 (build 10170).

Installation fails at agent registration step with this error:

Agent is already registered. Please, deregister agent in Backup Console.

If you try to register the agent manually, registration fails with this error:

Agent is already registered.
Please, deregister agent in Backup Console.

or

Unregistration of agent in AMS failed.

Cause

Issue in the product.

Solution

The issue has been fixed in version 7.7 Update 1 of Acronis Backup Cloud. Please update to the latest build.

Please use this workaround until the update becomes available in your data center:

  1. Uninstall Acronis agent from the machine.
  2. Install build 4670:
  3. Update from build 4670 to build 10170.
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