- You enable email notifications for a backup plan
- Backup completes successfully. On some days e-mail notifications are not sent. No error messages or alerts are shown concerning e-mail notifications
- If you check notification service log at ProgramData\Acronis\NotificationService\Logs\notification_service.log, there is no '[DML event listener]: Found new activity in the time the backup completed.
Issue in the product
This issue has been fixed in Update 3.1 (Build 10330), please update the product to the latest build.
(!) This article applies only to the case when e-mail notifications are usually sent, but on some days they fail to be sent, without error message or other apparent cause. For other issues with e-mail notifications please see the following article: Acronis Cyber Backup 12.5: Troubleshooting E-mail Notification Failures