61429: [Fixed] Acronis Backup Cloud: error "The file is read-only" when backing up OneDrive folder

use Google Translate

Applies to: 


After you update Windows to version 10.0.17134, a backup that includes OneDrive folder fails with an error similar to the following:

(error might be different if version 11 archive format is used)

Error code: 12
Module: 4
LineInfo: 0xC8D8731CE106F9CA
Fields: {"$module":"archive3_adapter_vsa64_9940"}
Message: The file is read-only.


Since this Windows update, OneDrive started storing actual data in the cloud. The files that you see in the OneDrive folder are "links" to the data in OneDrive cloud. As a result, it is not possible to back up these files.


Starting with version 7.7 update 1, personal OneDrive folder is excluded from backup. The backup plan completes successfully.

Backup of OneDrive for Business with C2C Agent is implemented in Acronis Backup Cloud 7.8. Please update to the latest build once this version becomes available in your region.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 11 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.