61428: Installing Acronis True Image and Acronis Disk Director on the same computer

Description

If you intend to use two different Acronis Personal products on the same machine, e.g. Acronis True Image and Acronis Disk Director, you should first install the product that was released earlier, and follow by installing a more recent product. These products use some common components, and thus a more recent product should be installed last, to provide the later version of the component.

Installing a more recent product first can lead to errors as the newer product will not be able to use older common components correctly. The results may include backup errors, disks not detected by one or both products, one or both products not launching properly.

Please find below the order in which the products were released. The product that comes earlier on the list should be installed first:

  • Acronis True Image Home 2009
  • Acronis True Image Home 2010
  • Acronis Disk Director 11 Home
  • Acronis True Image Home 2011
  • Acronis True Image Home 2012
  • True Image 2013 by Acronis
  • Acronis True Image 2014
  • Acronis Disk Director 12
  • Acronis True Image 2015
  • Acronis True Image 2016
  • Acronis True Image 2017
  • Acronis True Image 2017 New Generation
  • Acronis True Image 2018
  • Acronis Ransomware Protection
  • Acronis True Image 2019
  • Acronis Disk Director 12.5 Workstation

If you have already installed the products in the wrong order and now one of them does not work properly, follow these steps:

  1. Uninstall the product that was installed last
  2. Uninstall the product that was installed first
  3. Run Acronis True Image Cleanup Utility  to remove the remaining traces of the installed products
  4. Reboot the machine 
  5. Install the products again in correct order

(!) If one of the products is Acronis True Image 2017 New Generation or Acronis True Image 2018/2019 you should disable Active Protection before proceeding with installation. See this article for instructions

Acronis Ransomware Protection compatibility

Acronis Ransomware Protection cannot be installed on the same machine with Acronis True Image 2018 or 2019, as Acronis True Image already includes ransomware protection module named Acronis Active Protection. See Acronis Ransomware Protection FAQ 

More information

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