Symptoms

You are installing Acronis Cyber Backup 12.5 components to a remote machine.

Installation fails with:

Failed to establish connection with the machine using the provided credentials.
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Details:
Code: 18,087,938(0x01140002)
LineInfo: 0x8FEADEA9B9A879B;
Module: management_server_vs_50064
Message: Failed to get information about remote machine 'XXX.XXX.XXX.XXX'.

Code: 18,087,958(0x01140016)
LineInfo: 0x67BE6875CD4600F9;
Module: management_server_vs_50064
Message: Failed to get information about remote machine 'XXX.XXX.XXX.XXX' (Windows OS was expected).

Code: 4,522,038(0x00450036)
LineInfo: 0x3215ACDA31D72F68;
Module: management_server_vs_50064
Message: Failed to create managed entity 'machine'.

Code: 4,521,989(0x00450005)
LineInfo: 0x279DD1D7639F755E;
Module: management_server_vs_50064
Message: Connection to 'XXX.XXX.XXX.XXX' is broken.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;
Module: management_server_vs_50064
Message: The semaphore timeout period has expired

Cause

Issue in the product.

Solution

Acronis development team is working on the issue.

Meanwhile, please re-attempt remote installation at another time while network load is not high or install components locally.