61370: (Fixed) Acronis Backup Cloud: Physical Data Shipping option in backup plan is ommitted in v.7.7 if backup was created with v.7.5 Agent

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Symptoms

  1. You have created a Physical Data Shipping backup plan in version 7.5.
  2. The management components of your data center have been updated to version 7.7, but the new agent is not available in your data center yet.
  3. You run the Physical Data Shipping backup plan and send the baсkup to upload.
  4. The new agent becomes available in your data center and you update the agent.
  5. The Physical Shipping backup plan runs as scheduled and creates a full backup in the cloud although the backup sent by the Physical Data Shippng service is not yet uploaded.

Solution

The issue has been fixed in build 10170. Please update to the latest build.