61329: Acronis Cyber Backup 12.5: Cannot login if HPE Agentless Management is installed

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Symptoms

Acronis Management Server is not operational if HPE Agentless Management is installed on the same machine.

When you open web console and specify credentials for login, message Data loading is displayed and after some time login window is shown again.

OR

Installation of Acronis Cyber Backup Management Server hangs at 99% and never finishes if HPE Agentless Management is installed on the same machine.

Cause

Acronis Management Server service and HPE Agentless Management use the same service name "AMS" 

Solution

In Update 4 (Build 12730) name for Acronis Management Service was changed to AcrMngSrv so this issue no longer applies. Please update to the latest build.

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