61295: Acronis Backup 12.5: How to change timeout for alerts or deactivate them

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Introduction

In some cases you may want to change the timeout time for alerts produced by Acronis Agent or disable a certain type of alerts to better adapt to your business needs.

You can change the severity of an alert or disable an alert completely by using the alerts configuration file as described below. This operation requires restarting the Agent/Virtual Appliance.

Changing the severity of an alert does not affect already generated alerts.

This article describes how to configure alerts for a single Agent. To configure alerts for the entire infrastructure, modifications should be done on Acronis Management Server: see product documentation for instructions.

Solution

To configure alerts on machine with Agent for Windows:

1. Go to C:/Program files/Acronis/BackupAndRecovery and find alerts.config file. Open the file for editing.

The file is structured as an XML document. Each alert is included in a separate <alert>  element.

2. To disable alert of certain type, change true to false in alert properties:

3. To change timeout or other duration parameters, change the number in the properties of the alert:

 <service type="dword" name="CheckPeriod">60</service> 

4. After modifying the necessary parameters, save changes to the alerts.config file and restart Acronis Managed Machine Service

To configure alerts on Agent for VMware(Virtual Appliance):

  1. Install the WinSCP utility which you can get from http://winscp.net/eng/download.php. WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows.
  2. Switch to the Virtual Appliance console by pressing Ctrl+Alt+F2.
  3. In the command line of the Virtual Appliance type this command:
    /bin/sshd
  4. Launch the WinSCP utility on the machine where you installed it.
  5. In the host machine field type your Virtual Appliance IP (you can check it in the vSphere console). Default login is root and default password is root (the password may differ if you changed it via web console at Configure -> Agent Password).
  6. The protocol should be set to SCP and then click on log in.
  7. You will get a window with all the directories of the Virtual Appliance (Windows Commander-like interface).
  8. Navigate to /bin/ and find alerts.config file
  9. Open alerts.config file for editing and make the necessary modifications:
    • To disable alert of certain type, change true to false in alert properties
    •  To change timeout or other duration parameters, change the number in the properties of the alert:

       <service type="dword" name="CheckPeriod">60</service> 

  10. Restart the Virtual Appliance.

To configure alerts on All-In-One Appliance:

  1. Install the WinSCP utility which you can get from http://winscp.net/eng/download.php. WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows.
  2. In the command line of the Virtual Appliance type this command:
    /bin/sshd
  3. Launch the WinSCP utility on the machine where you installed it.
  4. In the host machine field type your Virtual Appliance IP (you can check it in the vSphere console). Provide the credentials for connecting to appliance.
  5. The protocol should be set to SCP and then click on log in.
  6. You will get a window with all the directories of the Virtual Appliance (Windows Commander-like interface).
  7. Navigate to /usr/lib/Acronis/BackupAndRecovery and find alerts.config file
  8. Open alerts.config file for editing and make the necessary modifications:
    • To disable alert of certain type, change true to false in alert properties
    •  To change timeout or other duration parameters, change the number in the properties of the alert:

       <service type="dword" name="CheckPeriod">60</service> 

  9. Restart the Virtual Appliance.