61126: Acronis Disaster Recovery Cloud: registering Disaster Recovery VPN Appliance fails with "Got unexpected response code [404]"

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Symptoms

You are trying to register a newly deployed Disaster Recovery VPN Appliance and get this error message:

[The command fas failed. HTTP 404: Got unexpected response code [404] from ADRC service at [https://us-cloud.acronis.com/api/dr/v1/vpn/aapliance].]

Solution

You are registering the VPN appliance with a Partner administrator account, which is not supposed to be using backup and DR services. Please use the company administrator account for registering the appliance. The difference between a Partner and a Customer tenants (account) is described here.

More information

Connection via the VPN appliance.

How to deploy and configure Disaster Recovery VPN Appliance.