61066: Acronis Cyber Protect Cloud: collecting system information from v1 cloud Agent for Microsoft 365 fails with "Agent is not accessible"

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Applies to: 

Last update: 12-04-2021

Symptoms

This article applies to version 1 of Acronis cloud agent for Microsoft 365.

You are collecting a system information report from an Acronis Agent for Microsoft 365 installed in the cloud.

It fails with:

Error code: 1
Module: 0
LineInfo: 0xC1DABDBEB0642067
Fields: {"$module":"gw_infra_lxa64_5302"}
Message: Agent is not accessible

Solution

In Cyber Protection console, navigate to the Backup storage tab and wait for it to load. Make sure that this Acronis Agent for Microsoft 365 is selected to browse backups from. This will wake up the agent.

After that, collect system information report again.