61066: Acronis Backup Cloud: collecting system information from v1 cloud Agent for Office 365 fails with "Agent is not accessible"

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Applies to: 

Symptoms

This article applies to version 1 of Acronis cloud agent for Office 365.

You are collecting a system information report from an Acronis Agent for Office 365 installed in the cloud.

It fails with:

Error code: 1
Module: 0
LineInfo: 0xC1DABDBEB0642067
Fields: {"$module":"gw_infra_lxa64_5302"}
Message: Agent is not accessible

Solution

In the backup management console, navigate to the Backups tab and wait for it to load. Make sure that this Acronis Agent for Office 365 is selected to browse backups from. This will wake up the agent.

After that, collect system information report again.