61066: Acronis Backup Cloud: collecting system information from v1 cloud Agent for Office 365 fails with "Agent is not accessible"

use Google Translate

Applies to: 


This article applies to version 1 of Acronis cloud agent for Office 365.

You are collecting a system information report from an Acronis Agent for Office 365 installed in the cloud.

It fails with:

Error code: 1
Module: 0
LineInfo: 0xC1DABDBEB0642067
Fields: {"$module":"gw_infra_lxa64_5302"}
Message: Agent is not accessible


In the backup management console, navigate to the Backups tab and wait for it to load. Make sure that this Acronis Agent for Office 365 is selected to browse backups from. This will wake up the agent.

After that, collect system information report again.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.