61046: Acronis Cyber Backup 12.5: Error "Activity 'Applying retention rules' failed"

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Last update: 14-05-2021

Symptoms

You receive the following error:

“Activity 'Applying retention rules' failed. The activity has failed due to a restart of the service.”

Cause

Possible causes are service crash or machine restart

Solution

To resolve the issue please do the folowing:

1. Restart all Acronis services on the machine. See Acronis Cyber Backup 12.5: Windows services and processes

2. If the issue reproduce after restarting Acronis services, check Windows Event Logs for messages about Acronis service crash.

Collect crash dumps for the crashing process as described in Acronis Software: Troubleshooting Application Crashes

With the information collected contact Acronis Customer Central.

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