61044: Acronis Cyber Backup 12.5: remote upgrade on Windows 7 32-bit fails

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Applies to: 

Last update: 31-05-2021

Symptoms

You have an old version of Acronis Cyber Backup installed on a Windows 7 (32-bit) machine. You are upgrading the software remotely from Acronis Management Server (on the remote machine, you open the web console, click Add and specify the machine with the old version).

Remote upgrade fails with:

Windows error: (0x80070020) The process cannot access the file because it is being used by another process

Cause

Issue in the product.

Solution

The issue has been fixed in Update 3 (Build 10130), please update the product to the latest build.

To work around the issue without updating the product, download the installation package and upgrade the agent on the affected machine manually:

  1. In the web console, navigate to Devices -> All devices.
  2. Click Add and select Full installer for Windows 32-bit.
  3. Copy the downloaded file to the affected machine.
  4. Run the installation package and follow on-screen instructions.