61026: Acronis Cyber Backup 12.5: retention rules fail with "POR: Property 'ArchiveName' cannot be found."

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Last update: Fri, 2020-05-01 06:16

Symptoms

Retention rules fail with:

Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"08BE2B76-A95F-4FD4-AC32-AF26210E3A33","$module":"staging_command_vsa64_8515"}
Message: TOL: Failed to execute the command. Applying retention rules
------------------------
Error code: 13
Module: 250
LineInfo: 0xB28C8AE39D242300
Fields: {"$module":"staging_command_vsa64_8515"}
Message: POR: Property 'ArchiveName' cannot be found.

Cause

Issue in the product.

Solution

The issue has been fixed in Update 3.2 (build 11010) of Acronis Cyber Backup 12.5. Please update to the latest build.

Collect information

If the issue reproduces after update, please collect system information from affected agent machine and contact Acronis Customer Central with reference to this article.