61016: Acronis Cyber Backup 12.5: mass deployment or update of Agents for Windows fails

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Last update: Fri, 2020-05-01 06:16

Symptoms

You are installing or updating Acronis Agents with the mass deployment tool.

The operation fails with:

The user name or password is incorrect.
Windows error: (0x8007052E) The user name or password is incorrect
Failed to check credentials for specified account.
Invalid credentials have been specified.

Solution

Make sure your Acronis Management Server is updated to the latest build. An issue has been detected in the earlier builds of Acronis Cyber Backup 12.5 and fixed in Update 1 (build 7970).

Make sure you have specified correct credentials in the command. You can verify credentials by logging in to the web console of Acronis Management Server.