60904: Acronis Cyber Backup 12.5: VM replication fails with "One or more required subsystems failed to initialize"

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Last update: Fri, 2020-05-01 06:16


You use Acronis Cyber Backup 12.5 with VMware vCenter 6.5.

You create a replication plan for a virtual machine, but replication fails with:

Error 0xbd08a6: Failed to transfer the data to the replication proxy server.
| trace level: error
| line: 0xfe19335ae4495ecc
| file: e:/81/enterprise/migration/remote_disk_server/client/simple_disk/write_queue.cpp:43
| function: AddError
| $module: disk_bundle_tape_off_glxa64_8850
| error 0x22e0014: Failed to perform remote call.
| line: 0x249383fee2367542
| file: e:\81\enterprise\migration\common\connectivity\messaging\remote_peer.h:159
| function: Call
| $module: disk_bundle_tape_off_glxa64_8850
| error 0x22e000d: Remote side reports an error.
| line: 0xc2321383e96990a4
| file: e:/81/enterprise/migration/common/connectivity/messaging/impl/communicate_over_recoverable_connection_strategy.cpp:67
| function: SendMessageAndWaitForResponse
| $module: disk_bundle_tape_off_glxa64_8850
| error 0x53005e: Failed to open virtual disk file 'file.vmdk'.
| line: 0xc61573f663f5d926
| file: e:/81/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:781
| function: Open
| $module: esx_srv_glxa64_8850
| error 0x3eb5: One or more required subsystems failed to initialize
| line: 0xc61573f663f5d7f9
| file: e:/81/enterprise/virtualware/raw/vmware/vixdisklib/vixdisklib.cpp:480
| function: Open
| $module: esx_srv_glxa64_8850


Issue in the product.


The issue has been fixed in Update 3 (Build 10130), please update the product to the latest build.

You can also use the following workaround without updating the product:

Start replication. It should run successfully now.