You are backing up to the cloud storage.
Backups start failing with the following error message:
Picked a gw server that has fewer capabilities than a previously selected one; refusing the connection
The issue was caused by a network failure at the agent side, the connection was not re-tried. The issue occurred if a reconnect attempt successfully established a TLS connection, but then failed to do a FES handshake due to unstable network.
The issue has been fixed in agent builds starting with 4492. Ensure that you are using the latest build of the agent.
If you still face this issue with the most recent build, please gather the following diagnostic information and contact the support team: