60842: [Fixed] Acronis Cyber Protect Cloud: "JWT is issued by unregistered issuer" error when browsing website and/or mobile backup

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Last update: Fri, 2020-05-01 06:16

Symptoms

You are using a branded URL instead of the default cloud.acronis.com or DC-cloud.acronis.com.

You are backing up websites and/or mobile devices.

Once you log in to Backup Console to check the backups of your device/website or your customers' devices/websites, you try to check the recovery points, but receive an error message similar to the following:

"Archive server error" and "JWT is issued by unregistered issuer"

Cause

Issue is caused by branded hostnames. In current implementation, Cloud Storage components recognize default URLs for website and mobile backups.

Solution

The issue has been fixed in Acronis Cyber Protect Cloud version 7.7.

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