You have Acronis Backup Cloud integrated with ConnectWise Automate. Every time an issue occurs in backup service, a ticket is created in ConnectWise Automate.
You might need to disable ticket creation on specific event types. This article explains, how to do it.
- In ConnectWise Automate 11: Control Center -> Monitors -> Internal Monitors.
In ConnectWise Automate 12: Control Center -> Automation -> Monitors -> View Monitors -> Internal Monitors.
- Select client or device monitor, choose the severity corresponding to the alert and open the monitor.
- Add a new condition to the Additional condition field:
AND v_plugin_acronis_backup_alerts_computer.type NOT IN ('<alert_type>')
where <alert_type> is the type of alerts you want to disable
Here is a list of alert types and corresponding error messages:
|ActivityFinishedWithWarnings||Activity succeeded with warnings|
|ActivityNotResponding||Activity is not responding|
|ArchiveCorrupted||Backup is corrupted|
|BackupCanceled||Backup is canceled|
|BackupDidNotStart||Backup did not start|
|BackupFinishedWithWarnings||Backup succeeded with warnings|
|BackupNotResponding||Backup is not responding|
|BackupQueued||Backup is waiting|
|BackupStatusUnknown||Backup status is unknown|
|LicenseExpired||Subscription license has expired|
|LicenseWillExpireSoon||Subscription license will expire soon|
|MachineOffline20||Machine is offline for more than 20 days|
|MachineOffline30||Machine is offline for more than 30 days|
|NoBackupForXDays||Backup is missing|
|StorageQuotaAt80||Quota almost reached|