60762: Acronis Backup 12.5: Remote installation of 32-bit Agent from 64-bit Management Server

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Applies to: 

Download 32-bit installer and add it to remote installation folder

Symptoms

  1. You installed Acronis Management Server on a 64-bit machine
  2. When you try to install Acronis Agent remotely on a 32-bit machine, remote installation fails with the following message:

    32-bit installer is not found

Cause

Acronis Backup 12.5 64-bit doesn't have 32-bit installation package included  

Solution

In order to install Acronis Backup 32 bit agent remotely, please do the following:

  1. Download 32-bit installer:
    • Via account.acronis.com: login into your account, locate Acronis Backup 12.5 in the list of the products, click Downloads and download Windows 32-bit full installer (for Acronis Backup Subscription, click Download Acronis Backup -> Other download options, then download Windows 32-bit full installer)
    • Via backup console: in the backup console, click the account icon in the top-right corner > Downloads -> download Offline installer for Windows (32-bit)
  2. On Acronis Management Server navigate to C:\Program Files\Acronis\Remote Installation Files\<build number>\ and place the downloaded Windows 32-bit installer into this folder
  3. Restart Acronis Management Server service: go to Start -> Search -> type services.msc and press Enter. In Services window, locate Acronis Management Server service and click Restart.
  4. Open Acronis Management Console and go to Devices
  5.  Click ADD and you should be able to install 32 bit Acronis Agent 

More information

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