60751: Acronis Ransomware Protection: "Wrong username or password" error

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Last update: Fri, 2019-12-20 08:17

Acronis discontinued support for standalone anti-ransomware tool Acronis Ransomware Protection on December 19, 2019. See this page for more information.

Symptoms

You provide credentials for your Acronis account.

The credentials are not accepted, and you see this error message:

Wrong username or password.

Solution

  1. Make sure, CapsLock is off.
  2. Make sure, the correct language is selected on your computer.
  3. Open https://account.acronis.com/ and log in to your account on this page. If your credentials are not accepted, follow the on-screen instruction. Otherwise, please report your problem at Acronis Forum.