The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Server for Windows (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Workstation (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. You are trying to create a backup task or plan;
2. The attempt fails with the following error messages:

   Failed to obtain the list of disk and volumes

   

   Code: 11,337,747(0xAD0013)
   Message: Error: Component not found.

   

3. The product log shows entries similar to the following one:

   Not enough privileges to perform the operation with the disks. The 'Backup files and directories' (SeBackupPrivilege) and 'Restore files and directories' (SeRestorePrivilege) privileges are required.
   Additional info:
   --------------------
   Error code: 63
   Module: 149
   LineInfo: 91b3bd92e4c7d87b
   Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
   Message: Not enough privileges to perform the operation with the disks. The 'Backup files and directories' (SeBackupPrivilege) and 'Restore files and directories' (SeRestorePrivilege) privileges are required.

Cause

The user account, under which Acronis Managed Machine Service is running on the machine that you are trying to back up, has no Back up files and directories and Restore files and directories privileges.

Solution

In order to resolve the issue, you should add the user account under which the Acronis Managed Machine Service is running to the Back up files and directories and Restore files and directories policies.

On a machine where Acronis Agent is installed, do the following:

1. Hit Start-Run -> secpol.msc
2. Expand Local Policies -> User Rights Assignment;
3. Find the following policies and add the user under which Acronis Managed Machine Service is running to them:
   • Back up files and directories
   • Restore files and directories
4. Reboot the machine.

(!) If you are unable to edit these policies on a machine with Acronis Agent (Add User or Group button is grayed out), that means that they are inherited from Domain Security Policy on a Domain Controller. In such case, you should add the user to these same policies in Domain Security Policy on a Domain Controller.

• Go to Start-Run -> services.msc
• Right-click on the Acronis Managed Machine Service service, and select Restart
• Connect to Acronis Agent again. The issue should be resolved and you should be able to see the list of disks.

More information

See also Acronis Backup & Recovery: Required User Permissions for Local and Remote Management.

Please contact Acronis Support if you need assistance or if the issue is not resolved.