60658: Acronis Cyber Backup 12.5: WebRoot antivirus causes "Internal server error. Error code 100011" when opening the web console

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Symptoms

  1. You have WebRoot antivirus installed on your computer.
  2. When you start the web console, the pop-up window "Internal server error. Error code 100011" appears:

Cause

WebRoot blocks Acronis processes.

Solution

Allow Acronis processes through WebRoot:

List of Acronis processes.