60653: Acronis Backup 12.5: "An activity with ID = '...' cannot be found" error

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Applies to: 

Symptoms

An activity (remote installation, tape management, recovery and others) is still displayed as running, although the activity is already completed.

If you try to cancel this activity manually, you receive this error:

Error code: 13
Module: 309
Lineinfo: 0xFADBAB355CC2CC2E
Fields: {"$module":"management_server_vsa64_7970"}
An activity with ID = 'XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX' cannot be found.

Cause

Issue in the product.

Solution

Acronis development is working on the issue. Meanwhile please follow the instructions below.

Acronis Management Server is on a Windows machine

As workaround, set the activity into the 'completed' state manually:

If you use the default built-in SQLite database for management server data, see Instructions for SQLite

If you use your own Microsoft SQL Server for management server data see Instructions for SQL Server

Instructions for SQLite
  1. Note the ID of the faulty activity from the error message.
  2. Install DB browser for SQLite.
  3. Run DB browser.
  4. Press Open Database:
  5. Navigate to C:\ProgramData\Acronis\TaskManager\
  6. Select task_manager_db.sqlite3 and press Open:
  7. Switch to the Browse data tab:
  8. In the Filter field of the id column, input the ID of the activity that cannot be canceled:

  9. Scroll to the state column:
  10. Change its value from "running" to "completed" in the right pane and press Apply:
  11. Press Write changes:
Instructions for SQL  Server
  1. Note the ID of the faulty activity from the error message.
  2. Download SQLite.
  3. Open Command Prompt: Start -> in search, type cmd.exe and press Enter.
  4. Using the cd command, navigate to the folder where you saved the tool:

    cd <path_to_sqlite>

  5. Issue:

    sqlite3.exe C:\ProgramData\Acronis\TaskManager\task_manager_db.sqlite3

  6. Sqlite shell opens. Issue:

    update activities set state="completed" where id ="XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";

    where XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX is the ID of the faulty activity specified in the error message

Acronis Management Server is on a Linux machine

This includes Acronis Backup Appliance (All-in-One Appliance)

Use this workaround to delete all activities including hanging backups:

  1. Open Terminal.
    For All-in-One Appliance, open the CentOS Terminal of the All-in-One Appliance using PuTTY. You need to provide the IP address of the All-In-One Appliance. Then you'll need to enter the root username and your password that used to enter Acronis Management Console (that is root by default).
  2. Stop Service Manager:
    systemctl stop acronis_asm.service
  3. Create a new folder to move the old databases of Acronis Task Manager:
    mkdir /var/lib/Acronis/TaskManager/old
  4. Move the old DBs to the new folder:
    mv /var/lib/Acronis/TaskManager/task_manager_db.sqlite* /var/lib/Acronis/TaskManager/old/
  5. Start Service Manager:
    systemctl start acronis_asm.service

There are no more activities in the web-console; all activities are deleted and no “hanging” backups are shown.

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