60640: Acronis Cyber Backup 12.5: backup or replication to NAS fails with "Invalid parameters"

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Symptoms

Backup or replication to a folder on a NAS fails with:

| Error 0x4001f: Invalid usage.
| Lineinfo: 0x5ed2d076c4684614
| Files: k:\15\core\resizer\archive3\archive3_api.cpp:62
| Function: resizer::Archive3Error
| $module: disk_bundle_vsa64_7970
|
| Error 0x70034: invalid parameters
| LineInfo: 0x1c981e20c1c9f1d3
| Files: k:\15\core\resizer\archive3\backup.cpp:557
| Function: resizer::Archive3ImageBuilder::CommitBackup
| function: remote_archive_slice_finish
| code: 0x13eb
| $module: disk_bundle_vsa64_7970

Cause

Issue in the product.

Verify that the error you experience is caused by this issue:

  1. On the affected machine, navigate to C:\ProgramData\Acronis\BackupAndRecovery\MMS\ and open pcs.log.gz.
  2. Look for one of these error messages:
    archive_slice_finish(sid=66) failed. err -5099 (invalid parameters)
    or
    archive_slice_rm(sid=2) failed, err -5099 (invalid parameters)
  3. Compare the time of this error message with the error time of the backup/replication failure.

Solution

The issue has been fixed in Update 2 of Acronis Cyber Backup 12.5. Please update to the latest build.