60576: Acronis Backup 12.5: backup fails with “Failed to connect to the storage node. SocketError”

use Google Translate

Applies to: 


Backup fails with this error:

Socket error 



Connectivity issue between Agent and Storage Node. Issue is under investigation.

Collect information

Please collect following information and contact Acronis Customer Central:


  1. Process Monitor log collected on affected Agent machine when reproducing the issue;
  2. Wireshark log collected on affected Agent machine when reproducing the issue,
  3. System information from the affected Agent machine and from machine where Acronis Storage Node is installed.


You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
15 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.