60573: Acronis Cyber Backup 12.5: adding machine to the management server fails with “Socket error 0xE6F03FBB50041815”

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Applies to: 

Last update: 31-05-2021

Symptoms

Adding a machine to the Acronis Management Server fails with error:

Socket error 0xE6F03FBB50041815

Solution

The issue has been fixed in Update 2 of Acronis Cyber Backup 12.5, please update to the latest build.

More information

If the issue still persists, please collect the following information:

  1. System information from the machine where Acronis Management Server is installed.
  2. System information from the machine where the affected Agent is installed.
  3. Date and time of the attempt to add the machine to the management server.

and contact Acronis Customer Central.