60532: Acronis Backup 12.5: activity shows 0% progress and cannot be cancelled

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Applies to: 

Symptoms

On the management server, you notice an activity that shows 0% progress for a long time.

When you try to cancel it, the "Item not found" error message appears or it is cancelling forever.

Solution

We will help you to resolve the issue. Please collect the following information:

  1. System information from the machine with the management server.
  2. System information from agent where the activity stuck.
  3. Try to find out and describe steps how this appeared.

and contact Acronis Customer Central.

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