60494: Acronis Cyber Backup 12.5: cataloging fails with "An error has occurred during the Elasticsearch bulk request"

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Applies to: 

Last update: 01-05-2020

Symptoms

Cataloging fails with:

Error code: 3
Module: 388
LineInfo: 0x0D6096DC4B1F763A
Fields: {"$module":"asn_gtob_indexer_commands_addon_vsa64_7641"}
Message: An error has occurred during the Elasticsearch bulk request.

Cause

The issue is under investigation.

Solution

1. Copy the full error message (it should contain date and time of the error).

2. Collect system information on these machines:

  • on the machine with Acronis Storage Node
  • on the machine with Acronis Catalog Service

With this information collected, contact Acronis Support.