60491: Acronis Cyber Backup 12.5: adding a 32-bit Windows machine to management server fails with "undefined-bit installer is not found"

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Applies to: 

Last update: 31-05-2021

Symptoms

The installed build of Acronis Management Server is 7641 or older. The management server is installed on a 64-bit Windows machine.

You want to add a 32-bit Windows machine to the management server and get this error:

undefined-bit installer is not found

You try to download the installation package and install the software locally, but the download link is broken.

Cause

Issue in the product.

Solution

The issue has been fixed in build 7970 (Update 1). Update Acronis Management Server to the latest build.

See also: 

How to update to the latest build