60477: Acronis Cyber Backup 12.5: creating bootable media fails with "The specified file does not exist"

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Last update: Fri, 2020-05-01 06:16

Symptoms

You have upgraded from Acronis Cyber Backup 11.7 to Acronis Cyber Backup 12 or 12.5.

You want to create a bootable media with Acronis Bootable Media Builder.

Creating bootable media fails with:

Code: 262,161(0x00040011)
LineInfo: 0x89F41C0C69EF02; File: e:\21\builder\lib\basic_builder.cpp;
Function: BasicBuilder::GetExistingFileName; Line: 210;

Module: media_builder_vsa64_11010
Fields: name: bootwiz.sys, name2: bootwiz.bin
Message: The specified file does not exist.

Solution 1

Uninstall and reinstall Acronis bootable media builder:

  1. Run Acronis Cyber Backup installation package.
  2. Click Modify the current installation.
  3. Clear the Acronis Bootable Media Builder check box.
  4. Complete modification.
  5. Run Acronis Cyber Backup installation package once again.
  6. Click Modify the current installation.
  7. Select the Acronis Bootable Media Builder check box.
  8. Complete modification.

Recreate the bootable media.

Solution 2

If the solution above does not work, open C:\Program Files\Common Files\Acronis\MediaBuilder and make sure bootwiz.bin is in this folder.

Then open Windows Registry editor (Start -> in search, type regedit.exe and press Enter) and check the SourceDir value in HKEY_LOCAL_MACHINE\Software\Acronis\MediaBuilder

If the value is C:\Program Files (x86)\Common Files\Acronis\MediaBuilder, change it to C:\Program Files\Common Files\Acronis\MediaBuilder

Additionally, check the SourceDir value in HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\MediaBuilder

If the value is C:\Program Files (x86)\Common Files\Acronis\MediaBuilder, change it to C:\Program Files\Common Files\Acronis\MediaBuilder

Recreate the bootable media.

More information

If none of the solutions above helped, contact Acronis Customer Central for assistance.