60477: Acronis Backup 12.5: creating bootable media fails with "The specified file does not exist"

Also read in:

Translate to:

Applies to:

Symptoms

You have upgraded from Acronis Backup 11.7 to Acronis Backup 12 or 12.5.

You want to create a bootable media with Acronis Bootable Media Builder.

Creating bootable media fails with:

Code: 262.161(0x00040011)
LineInfo: 0x89F41C0C69EF02; File: k:\3622\builder\lib\basic_builder.cpp;
Function: BasicBuilder::GetExistingFileName; Line: 210;

Module: media_builder_vsa64_3622
Fields: name: bootwiz.sys, name2: bootwiz.bin
Message: The specified file does not exist.

Solution 1

Uninstall and reinstall Acronis bootable media builder:

  1. Run Acronis Backup installation package.
  2. Click Modify the current installation.
  3. Clear the Acronis Bootable Media Builder check box.
  4. Complete modification.
  5. Run Acronis Backup installation package once again.
  6. Click Modify the current installation.
  7. Select the Acronis Bootable Media Builder check box.
  8. Complete modification.

Recreate the bootable media.

Solution 2

If the solution above does not work, open C:\Program Files\Common Files\Acronis\MediaBuilder and make sure bootwiz.bin is in this folder.

Then open Windows Registry editor (Start -> in search, type regedit.exe and press Enter) and check the SourceDir value in HKEY_LOCAL_MACHINE\Software\Acronis\MediaBuilder

If the value is C:\Program Files (x86)\Common Files\Acronis\MediaBuilder, change it to C:\Program Files\Common Files\Acronis\MediaBuilder

Additionally, check the SourceDir value in HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\MediaBuilder

If the value is C:\Program Files (x86)\Common Files\Acronis\MediaBuilder, change it to C:\Program Files\Common Files\Acronis\MediaBuilder

Recreate the bootable media.

More information

If none of the solutions above helped, contact Acronis Customer Central for assistance.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 4 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.