60466: Acronis Cyber Backup 12.5: installation fails with "Error 1406"

Also read in:

use Google Translate

Applies to: 

Last update: 30-04-2021

Symptoms

You are installing components of Acronis Cyber Backup 12.5 on a Windows Small Business Server 2011 machine. Installation fails and the following error can be found in MSI log:

Error 1406. Could not write value S__80974A969CD28673729D5BCAC1FE77E0 to key \SOFTWARE\Acronis\Installer\UrlShortcuts. Verify that you have sufficient access to that key or contact your support personnel.
MSI (s) (58:2C) [22:33:46:310]: User policy value 'DisableRollback' is 0
MSI (s) (58:2C) [22:33:46:310]: Machine policy value 'DisableRollback' is 0
Action ended at 22:33:46: InstallFinalize. Return value 3.

Cause

Some msiexec processes run under SYSTEM account and this account is not allowed to access the registry branch HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\, so the installation fails with ACCESS DENIED.

Solution

Provide SYSTEM with full access to the registry branch HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\ and rerun the installation.

1. Open Windows registry: Start -> in search, type regedit.exe and press Enter.

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis

3. Right-click Acronis and click Permissions.

4. Select the SYSTEM group and select Full Control in the Allow column.

Rerun installation.