60461: Acronis Cyber Backup 12.5: ESX(i) configuration backup fails with "Branch 'ProviderId' cannot be found"

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Symptoms

ESX(i) configuration backup fails with:

| Error 0xfa001b: POR: Branch 'ProviderId' cannot be found.
| LineInfo: 0xbdb15d965e4d5de3
| Files: k:\7641\enterprise\common\por\path_utils.cpp:332
| Function: Por::Util::`anonymous-namespace'::CheckBranchValidity
| TraceLevel: 0x1
| $module: mms_vsa64_7641

Cause

Issue in the product.

Solution

The issue has been fixed in Update 2 of Acronis Cyber Backup 12.5. Please update the product to the latest build.