60457: Acronis Backup 12.5: Acronis Catalog Browser Service does not start after Java update

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Applies to:

Operating Systems:

Symptoms

After installing all components of Acronis Backup Advanced 12.5 on a Windows machine (clean installation) backup and cataloging work fine without errors.

After you update your Java version on the machine with Catalog Browser Service using option "Uninstall the old java version", cataloging starts failing with the following error:

Error code: 1
Module: 583
LineInfo: 0xCBD0886296318918
Fields: {"curlResult":"7","uri":"http://","requestType":"HEAD","$module":"asn_gtob_indexer_commands_addon_vsa64_7048","port":"9200"}
Message: HTTP transfer error
------------------------
Error code: 7
Module: 550
LineInfo: 0xCBD0886296318917
Fields: {"$module":"asn_gtob_indexer_commands_addon_vsa64_7048"}
Message: couldn't connect to host at <hostname>:9200

Cause

This is a known issue in the product. The Java update uninstalls previous Java version that has been installed and used by Acronis (jre1.8.0_111). Catalog Browser Service does not work with a newer version.

Solution

This issue will be fixed in the next update of Acronis Backup Advanced 12.5 (Update 2).

To solve the issue before Update 2 is released, please install Java version jre1.8.0_111 from the official Oracle page (you have to uninstall the newer version first).

If downgrading Java is not possible or not desired, please follow these steps:

  1. Note the actually installed Java version.
  2. Set the JAVA_HOME environment variable on windows machine to the new Java location, i.e. :
    1. Open advanced system settings:
      • Windows 7: Right-click My Computer and select Properties -> Advanced
      • Windows 8: Go to Control Panel -> System -> Advanced System Settings
    2. Click Environment Variables.
    3. Under System Variables, click New.
    4. In the Variable Name field, enter one of the following:
      • JAVA_HOME if you installed the JDK (Java Development Kit)
      • JRE_HOME if you installed the JRE (Java Runtime Environment)
    5. In the Variable Value field, enter your JDK or JRE installation path, for example, C:\Program Files\Java\jre1.8.0_131 (your new version).
    6. Click OK and save changed.
  3. Restart Elastic Search Service on the machine.

Having this done, cataloging and elastic search should work properly.

More information

Please contact Acronis Customer Central in case the workaround or Acronis Update 2 does not resolve the issue.

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