Why this alert is displayed:
Acronis Backup 12.5 (Advanced) is using new cloud infrastructure. This alert is displayed, if the cloud archives created with previous versions have not been migrated automatically and a manual migration is required.
You need to migrate your cloud archives manually in these cases:
- You have been using Acronis Backup for VMware.
- You have been using Acronis Backup & Recovery 11.
- Automated migration during upgrade from Acronis Backup 11.5/11.7 (Advanced) failed.
When the alert is deactivated:
Once the cloud archives are successfully migrated.
How to troubleshoot:
Migration of Acronis Backup Advanced archives is described here.
Migration of Acronis Backup archives is described here.
Before contacting Acronis Customer Central, please collect the following reports using the migrate_archives tool:
migrate_archives.exe --account=<Acronis Account> --password=<password> --subaccounts=All > report1.txt
migrate_archives.exe --cmd=finishUpgrade --account=<Acronis Account> --password=<password> > report2.txt