60312: Acronis Cyber Backup: "Failed to migrate the backups in the cloud storage to the new format" alert

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Last update: Fri, 2020-05-01 06:16

Why this alert is displayed:
Acronis Cyber Backup 12.5 (Advanced) is using new cloud infrastructure. This alert is displayed, if the cloud archives created with previous versions have not been migrated automatically and a manual migration is required.

You need to migrate your cloud archives manually in these cases:

  1. You have been using Acronis Cyber Backup for VMware.
  2. You have been using Acronis Cyber Backup & Recovery 11.
  3. Automated migration during upgrade from Acronis Cyber Backup 11.5/11.7 (Advanced) failed.

When the alert is deactivated:
Once the cloud archives are successfully migrated.

How to troubleshoot:

Migration of Acronis Cyber Backup Advanced archives is described here.

Migration of Acronis Cyber Backup archives is described here.

Before contacting Acronis Customer Central, please collect the following reports using the migrate_archives tool:

migrate_archives.exe --account=<Acronis Account> --password=<password> --subaccounts=All > report1.txt

migrate_archives.exe --cmd=finishUpgrade --account=<Acronis Account> --password=<password> > report2.txt