60249: Acronis Backup 12.5: backup to Quantum Scalar tape library fails

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Applies to:

Symptoms

You are backing up to tapes, and your tape device is Quantum Scalar i40, i80, i3, or i6.

In a while, backups start failing with:

error 0x1e30008: A SCSI command is started on device '\\?\scsi#changer&ven_quantum&prod_scalar_i40-i80#5&7f4a173&0&000001#{53f56310-b6bf-11d0-94f2-00a0c91efb8b}'.
| Details: Operation: MOVE_MEDIUM
| OperationCode: 0xA5
| Reserved1: 0x00
| LogicalUnitNumber: 0x00
| TransportElementAddress[2]: [0x00 0x00 ]
| SourceElementAddress[2]: [0x01 0x01 ]
| DestinationElementAddress[2]: [0x10 0x0E ]
| Reserved2[2]: [0x00 0x00 ]
| Flip: 0x00
| Reserved3: 0x00
| Control: 0x00
|
| line info: 0xff7ab02b13dfb1b0
| $module: scsi_vs_50214
|
| error 0x1e30003: A SCSI operation has failed. SENSE data description:
|   Error code = 0x70
|   Valid = false
|   Segment number = 0
|   Sense key = 0x05 (Illegal request)
|   Reserved = 0x00
|   Incorrect length = false
|   End of media = false
|   File mark = false
|   Information = [0x00, 0x00, 0x00, 0x00]
|   Additional sense length = 0x0A
|   Command specific information = [0x00, 0x00, 0x00, 0x00]
|   Additional sense code = 0x53 (Unknown)
|   Additional sense code qualifier = 0x01 (UNLOAD TAPE FAILURE)
|   Field replaceable unit code = 0x00
|   Sense key specific = [0x80, 0x00, 0x00]

Cause

Compatibility issue

Solution

Acronis development team is working on the issue.

Meanwhile, please do the following:

  1. Stop the Acronis Removable Storage Management service: Start -> in search, type services.msc and click Services -> locate Acronis Removable Storage Management service and click Stop service.
  2. Open C:\Program Files (x86)\Acronis\ARSM
  3. Move arsm.exe to another location.
  4. Download this arsm.exe and place it into C:\Program Files (x86)\Acronis\ARSM
  5. Start the Acronis Removable Storage Management service.

Backup to tapes should work now.

Once you've made sure that backup runs successfully, you can delete the old arsm.exe.

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