Symptoms

Owners of Acronis True Image 2018 Upgrade licenses may notice the following message after entering the serial number for an old version of Acronis True Image:

"This number corresponds to other Acronis product, not Acronis True Image 2018"

Cause

Issue in build 9202 of the product. It is completely safe to ignore the message, it does not represent any problem neither with the serial number, nor with license activation. To get rid of it completely, see the Solution section below.

Solution

The issue on Windows has been fixed in build 9207. To see the build number, installed on your computer, click on the Account tab:

Click on the link "A new version is available" to start the download of the latest build:

After you download and install the update, the message "This number corresponds to other Acronis product, not Acronis True Image 2018" should disappear.

To stay up-to-date with the latest fixes and improvements, make sure you have the Check for updates at startup option enabled under the Settings tab: