60230: Acronis Snap Deploy 5: saving master image to network share is not possible if PXE server is not installed

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Applies to:

Symptoms

You want to create a master image and save it to a network share.

Network shares are not available in the list of destinations.

Cause

Issue in the product.

Solution

Acronis development team is working on the issue.

Meanwhile, please do the following:

  1. Close Acronis Snap Deploy Management Console.
  2. Download ag_echo_file.dll
  3. On the machine with Management Agent installed (from which you want to take the master image), place the downloaded dll into:
    • C:\Program Files (x86)\Common Files\Acronis\Agent - for a 64-bit system
    • C:\Program Files\Common Files\Acronis\Agent - for a32-bit system
  4. On the machine with Management Agent installed, restart Acronis Remote Agent Service: Start -> in Search, type services.msc -> click Services -> locate Acronis Remote Agent Service -> click Restart service.
  5. Connect Management console to the Agent to create the master image.

Network shares are now listed in the Computers near me section.

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